Will our benefit accounts or contribution amounts change?
Nope! Only the platform is changing. Your configurations remain exactly the same as they are today.
How much time will I need to learn the new platform?
Most admins are comfortable navigating the platform on Day 1. We'll also offer 1:1 meetings, live training, and Q&A sessions for all group admins, plus self-paced resources like clickable demos and walkthrough guides.
What if I need help after the upgrade?
Your account manager will schedule a post-upgrade call, and our support team will be available by chat, email, and phone.
Member migration resources
For answers to common member migration questions, read "Member platform migration FAQs."
How do employees access the mobile app if they sign in through single sign-on (SSO)?
Employees can download the Health Wallet mobile app from the App Store or Google Play. To sign in, they should use the “Forgot Password?” feature to reset their password. Once reset, employees can log in with their email and newly set password.
App download resources
For answers to common member questions on how to download the app, read "Download the Health Wallet Benefits mobile app."