Health Wallet Support

Learn how to find members and review member information like profile details, benefit plan details, and more.

Review member information

Learn how to unenroll individuals from Commuter, DC-FSAs, FSAs, HRAs, LP-FSAs, and LSAs (like Remote Work)

Unenroll members from a benefit plan

Learn how to deactivate members and trigger all relevant downstream effects.

Deactivating members

View and update dependent information, including demographic data and benefit associations, from a member's profile in Health Wallet Manager.

Manage dependents for members

Find answers to your questions about the platform migration

Employer platform migration FAQs

Learn how to update a member's name, phone number, address, date of birth, social security number, and language

Update member details

How to use existing Health Wallet Manager tools to adjust a member’s benefit elections after a qualifying life event.

Update a member’s benefit after a qualifying life event

When a member reports a lost or stolen card or a disputed transaction, here's how to hand it off to First Dollar support.

Escalate a card issue

Does your organization use single sign-on? Here's how to log in.

Login Access (SSO)

Your organization doesn't use SSO? Here's your direct login link.

Login Access (Direct)

Learn how partner and support teams can manually submit a claim (expense) for members or their dependents in Health Wallet Manager

Submit a claim for a member

Learn how to review claims, find member information, and set up service agents

Support members

<span style="color: rgb(132, 127, 148);">This information is general and educational in nature and should not be considered legal, investment, compliance, or tax advice.  This information is believed to be accurate as of the publication date, but is subject to change.  We cannot guarantee that such information is accurate, complete, or timely, and make no warranties regarding the information or the results of its use.  We disclaim any liability arising from your use of, or any tax or financial position you take in reliance on, this information.   Consult an attorney or tax professional regarding your specific situation. ©2026</span>

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